Troubleshooting
Common issues and solutions.
Infrastructure
Provisioning Failed
| Error | Solution |
|---|---|
| Resource limit exceeded | Request quota increase in AWS |
| Access denied | Verify IAM has PowerUserAccess + IAMFullAccess |
| VPC/EKS limit | Delete unused resources or request increase |
Data Plane Unhealthy
- Check NAT Gateway is active
- Verify security groups allow outbound 443
- Check EKS pods in CloudWatch logs
- Verify RDS and ElastiCache status
Stuck on “Propagating”
DNS can take up to 30 minutes. Check Route 53 for the hosted zone record.
MCP Servers
Deployment Failed
- Verify infrastructure setup is complete
- Check credentials in Settings → Credentials
- Review logs in MCP Server details
Tool Not Working
- Verify server is “Running” in the dashboard
- Check credentials are valid
- Confirm you have policy access to the tool
Viewing Logs
Data Plane API:
kubectl logs -l app=data-plane-api -fMCP server:
kubectl logs -l mcp-server={server-name} -fConnectivity Issues
If tools timeout, check MCP server health via the Data Plane API:
curl -H "Authorization: Bearer {token}" \
https://{data-plane-endpoint}/mcp/health/{server-name}Response shows "healthy": true if the server is reachable.
Support
- Email: support@corpai.io
- Include: Organization ID, error messages, timestamps
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